So Disappointed, My Imagine was delivered Broken!

I got my Imagine yesturday, there is no Wooo Hooo... It's broken !!!! it won't send the mat back thru to cut, making this gosh awful noise. Of course they are closed for the weekend no tech support till Monday. I'm just so disappointed. Not even sure if I want one now, it just costs so much ( I'm a waitress ) . I'm just soooo sad....